Performance highlights

This year we have continued to deliver good quality organic revenue growth of 5.9%; our focus on like for like growth, cost efficiencies and new business has increased underlying operating profits by £133 million, up 19% on a constant currency basis, and underlying operating margin by 70 basis points. An increase of £163 million in free cash flow delivery demonstrates another year of progressive improvement.

The main drivers of the operating profit growth this year, excluding the impact of acquisitions and disposals, have been:

• £28 million from net new business achieved through good quality new business and retention
• £57 million from our existing base estate through like for like revenue growth and cost efficiencies
• £6 million of above unit overhead savings

1

Constant currency restates the prior year results to 2008’s average exchange rates.

2

Total underlying operating profit includes share of profit of associates but excludes the amortisation of intangibles arising on acquisition.

3

Operating profit by region excludes share of profit of associates and the amortisation of intangibles arising on acquisition.

4

Underlying operating margin is based on revenue and operating profit excluding share of profit of associates and the amortisation of intangibles arising on acquisition.

5

Underlying basic earnings per share excludes the amortisation of intangibles arising on acquisition, hedge accounting ineffectiveness and the change in the fair value of minority interest put options and the tax attributable to these amounts.

6

Organic growth is calculated by adjusting for acquisitions (excluding current year acquisitions and including a full year in respect of prior year acquisitions), disposals (excluded from both periods) and exchange rate movements (translating the prior year at current year exchange rates) and compares the current year results against the prior year.

7

Return on capital employed is calculated using data from the Group’s financial statements which are published under International Financial Reporting Standards.

8

The data shown in the Chief Executive’s statement and Our sectors is for the continuing business only.